Problem installing/running v. 1.4

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This is not the PORTBABLE version. It is the English Only version.

Seems to install fine, but when executed, get:

Errors occurred

and here is the log file:

Traceback (most recent call last):
File "bleachbit.py", line 43, in
File "bleachbit\GUI.pyo", line 40, in
File "bleachbit\Cleaner.pyo", line 40, in
File "bleachbit\Special.pyo", line 27, in
File "bleachbit\Options.pyo", line 297, in
File "bleachbit\Options.pyo", line 65, in __init__
File "bleachbit\Options.pyo", line 194, in restore
File "bleachbit\FileUtilities.pyo", line 394, in guess_overwrite_paths
File "bleachbit\FileUtilities.pyo", line 443, in same_partition
File "bleachbit\FileUtilities.pyo", line 324, in free_space
WindowsError: [Error 5] Access is denied.

Works find on W8.1, W7 STARTER, but fail on W7-64 machine.

Help is appreciated in advance.

Thank you for the helpful log.

BleachBit is getting an access denied error checking how much free disk space is available on one of your fixed drives (a drive with a letter). It does this once on the first startup to guess the settings for the "wipe free disk space" option. Do you have any unusual setup with your drives or partitions?

This is a bug that should be fixed, but for now please let me know what you find out. In your case there may be a workaround, such as unmounting a drive.

---
Andrew, lead developer

WacoJohn's picture

>>on one of your fixed drives (a drive with a letter).

Nothing inordinate that I know of. Your reply is encouraging . but I am concerned because there is no problem on two other machines. Seems like something exclusive to this W7-64 machine.

To be certain, I ran chkdsk on c: and no problems reported.

Might try an older version .. if I can find one. If I do, I will report back. Meanwhile, will await your next suggestion or for the bug fix. I am not sure I can unmount C: ... a little beyond my expertise.

Thank you for the prompt reply.

Do not unmount C: ! You need that drive.

I filed this issue as GH#27, and I will get back with you.

---
Andrew, lead developer

WacoJohn's picture

Right. I figured that was foolish to even think ... and that you meant some other than C:

I will stand down until I hear back. Thank you again.

Does the machine with the error have MS Office 2012 Click and Run? Another user emailed me with what sounds like the same error, and he said MS Office 2012 Click and Run installs and virtual drive Q.

---
Andrew, lead developer

WacoJohn's picture

Sorry for the delayed reply. My problem is RESOLVED. Some kind of corruption on one machine where Q: did NOT appear in explorer ... yet MSO is installed. Don't know how that happened, but I uninstalled MSO, ... reinstalled MSO, saw Q: ... installed Bleachbit 1.4 and it (like the other machines) works perfectly.

I had file corruption .. apparently. THANK YOU .... for your support. It was you who inspired me to notice ... no Q:.

There is a fixed version 1.5a here you can test. For a proper test, delete bleachbit.ini: one way to do this is to open BleachBit, click the File menu, and click Shred Settings and Quit

---
Andrew, lead developer

WacoJohn's picture

Andrew ... slightly confused .... 1.4 is running fine now on all three of my machines (see reply above).. I don't THINK there was a fix required .... the problem was with the installation of MSO on one of my machines. Once I fixed that, .. your product works fine.

As a courtesy to you, I will be glad to test 1.5a ... on all three of my machines .... but I don't think there was anything particularly wrong with 1.4. I will let you know about 1.5a ... sometime tomorrow (Saturday).

Thank you again.

WacoJohn's picture

I (completely) uninstalled 1.4. Installed 1.5a ... no problems of any kind. Ran it twice .. once as user and once as Administrator. No observable problems either way. This done on original machine I had the problem with .. W7-64 with MSO and Drive Q:

Here are log files of each run:

NOT ADMINISTRATOR:
Traceback (most recent call last):
File "bleachbit\FileUtilities.pyo", line 395, in guess_overwrite_paths
File "bleachbit\FileUtilities.pyo", line 448, in same_partition
File "bleachbit\FileUtilities.pyo", line 324, in free_space
WindowsError: [Error 5] Access is denied.
Traceback (most recent call last):
File "bleachbit\Worker.pyo", line 82, in execute
File "bleachbit\Command.pyo", line 127, in execute
File "bleachbit\Cleaner.pyo", line 735, in emptyrecyclebin
File "bleachbit\Windows.pyo", line 292, in empty_recycle_bin
com_error: (-2147024893, 'The system cannot find the path specified.', None, None)
Traceback (most recent call last):
File "bleachbit\Worker.pyo", line 82, in execute
File "bleachbit\Command.pyo", line 127, in execute
File "bleachbit\Cleaner.pyo", line 735, in emptyrecyclebin
File "bleachbit\Windows.pyo", line 292, in empty_recycle_bin
com_error: (-2147467259, 'Unspecified error', None, None)
Traceback (most recent call last):
File "bleachbit\Worker.pyo", line 82, in execute
File "bleachbit\Command.pyo", line 127, in execute
File "bleachbit\Cleaner.pyo", line 735, in emptyrecyclebin
File "bleachbit\Windows.pyo", line 292, in empty_recycle_bin
com_error: (-2147024893, 'The system cannot find the path specified.', None, None)
Traceback (most recent call last):
File "bleachbit\Worker.pyo", line 82, in execute
File "bleachbit\Command.pyo", line 127, in execute
File "bleachbit\Cleaner.pyo", line 735, in emptyrecyclebin
File "bleachbit\Windows.pyo", line 292, in empty_recycle_bin
com_error: (-2147467259, 'Unspecified error', None, None)

ADMINISTRATOR:
Traceback (most recent call last):
File "bleachbit\FileUtilities.pyo", line 395, in guess_overwrite_paths
File "bleachbit\FileUtilities.pyo", line 448, in same_partition
File "bleachbit\FileUtilities.pyo", line 324, in free_space
WindowsError: [Error 5] Access is denied.
Traceback (most recent call last):
File "bleachbit\Worker.pyo", line 82, in execute
File "bleachbit\Command.pyo", line 127, in execute
File "bleachbit\Cleaner.pyo", line 735, in emptyrecyclebin
File "bleachbit\Windows.pyo", line 292, in empty_recycle_bin
com_error: (-2147024893, 'The system cannot find the path specified.', None, None)
Traceback (most recent call last):
File "bleachbit\Worker.pyo", line 82, in execute
File "bleachbit\Command.pyo", line 127, in execute
File "bleachbit\Cleaner.pyo", line 735, in emptyrecyclebin
File "bleachbit\Windows.pyo", line 292, in empty_recycle_bin
com_error: (-2147467259, 'Unspecified error', None, None)